Platform Fees and Your Guarantees as an Tutor
Know exactly how much you'll earn and how your rights are protected
Platform Fees
Platform fee per transaction
What Does the 10% Cover?
- Payment Protection: Platform ensures money reaches you
- Dispute System: Fair mediation if problems occur
- Technical Support: 24/7 assistance
- Infrastructure: Hosting, file storage, chat system
- Marketing: Bringing students to the platform
Earnings Calculation Example
| Amount student pays | 1,000 SAR |
| Platform fee (10%) | - 100 SAR |
| Your net earnings | 900 SAR |
Fees by Service Type
| Service Type | Fee Rate | Notes |
|---|---|---|
| Large Tasks | 10% | From total amount |
| Quick Questions | 10% | From earned points |
Earnings Freeze System
When any transaction completes, your earnings are held in "frozen" status for a specified period before becoming available for withdrawal. This system protects all parties.
Freeze Periods
| Service Type | Freeze Period | Reason |
|---|---|---|
| Large Tasks | Until work accepted or 100 days max | Protect student until quality confirmed |
| Quick Questions | 72 hours | Short review period |
Earnings Lifecycle
Earnings held in system, cannot be withdrawn
Freeze period ended, you can request withdrawal
Transferred to your wallet or bank account
Automatic Release
If the student takes no action during the freeze period, earnings are released automatically:
- For tasks: If student accepts work, or after 100 days if no response
- For questions: Automatically after 72 hours
System checks pending earnings every 72 hours and releases eligible ones.
Your Guarantees as an Tutor
Payment Guarantee
Student pays upfront before work begins. Money is held in platform and won't be returned except with your consent or admin decision.
Fair Dispute System
If you disagree with a student, there's a neutral dispute system. Present your evidence and admin decides fairly.
Protection from Arbitrary Cancellation
Student cannot cancel and get refund after work starts except with your consent or admin decision.
Complete Documentation
All chats and files are saved. Any agreement is documented as evidence.
Time Protection
If you complete work and student doesn't respond, earnings are auto-released after maximum 100 days.
Data Privacy
Your personal and financial information is protected and not shared with external parties.
Disputes and Protecting Your Rights
Dispute Types and Suggested Refund Rates
| Dispute Type | Suggested Refund | Notes |
|---|---|---|
| Quality Issue | 50% | If work proven not meeting requirements |
| Delivery Delay | 30% | If you exceeded agreed deadline |
| Scope Disagreement | 70% | If dispute over what was agreed |
| Communication Issue | 20% | If you didn't respond to messages |
| Other | 40% | Based on admin evaluation |
These are suggested rates only. Final decision is admin's after reviewing evidence.
What Happens When a Dispute Opens?
- Notification: You receive message with dispute details
- Response Opportunity: You have 48 hours to respond and present evidence
- Review: Admin reviews evidence from both parties
- Decision: Decision issued with one of these options:
- In your favor (no refund)
- In student's favor (full refund)
- Partial refund (specific percentage)
- No action (if no issue proven)
How to Protect Yourself in Disputes?
Document Everything
Keep copies of agreements, instructions, and sent files.
Use Internal Chat
Don't communicate outside platform. Internal chats are documented.
Read Requirements Carefully
Ensure understanding of what student wants before accepting.
Respond Quickly
Not responding within 48 hours to dispute is considered forfeiting your right.
Withdrawing Earnings
How to Withdraw Your Earnings?
Ensure you have "available" (not frozen) balance
Add a payout account (bank or wallet)
Request withdrawal from earnings page
Admin reviews and approves the request
Transfer to your account is processed
Payout Account Types
Bank Account
Direct transfer to your bank account via IBAN
E-Wallet
Apple Pay, Google Wallet, or other wallets
International Remittance
For residents outside the Kingdom
Withdrawal Rules
- 30-day waiting period from first transaction before first withdrawal
- Transfer may take 1-3 business days
- If transfer fails, amount returns to your balance and you can retry (up to 3 times)
- Ensure account details are correct to avoid delays
Frequently Asked Questions
Why is the platform fee 10%?
Fees cover payment protection, dispute system, technical support, infrastructure, and marketing. Without these services, you wouldn't receive requests or have your rights protected.
When can I withdraw my earnings?
After freeze period ends (work acceptance or 100 days for tasks, 72 hours for questions) and waiting 30 days from first transaction.
What if student doesn't accept work and doesn't open dispute?
Earnings are auto-released after maximum 100 days.
Can student get refund without my consent?
No, only by admin decision after opening dispute and reviewing evidence.
What if transfer to my account fails?
Amount returns to your balance and you can retry. Verify your account details are correct.
Is there a minimum withdrawal amount?
Check withdrawal settings in your account to confirm the approved minimum.
