Privacy Policy

1. Who we are

Mujtahid is operated by Mojtahid Platform for Educational Services (“we”, “us”, or “our”). We act as the data controller for personal information that we collect and manage. If you have any questions, contact us at info@mogtahid.com.

2. Information we collect

We collect information in three main ways:

• Information you provide directly – including name, contact details, account credentials, payment preferences, profile data, uploaded content, messages, reviews, or support requests.
• Information we obtain automatically – such as device identifiers, browser type, IP address, language settings, pages viewed, search queries, cookies, session logs, and usage analytics.
• Information from third parties – for example, payment processors, social login providers (if you link accounts), identity verification partners, fraud prevention services, or marketing partners.

For specialized features (AI assistant, unified search, live classes, or marketplace services) we may process additional data like voice/video streams, assignment submissions, or interaction logs, always within the feature’s scope.

3. Why we process your data

We process personal data to:

• Create and manage accounts, authenticate logins, and deliver requested services.
• Match learners with private tutors/instructors, recommend relevant courses and materials, and personalize experiences.
• Handle orders, subscriptions, wallet balance, payouts, billing, refunds, and tax or accounting obligations.
• Provide customer support, respond to inquiries, resolve disputes, and monitor platform quality.
• Improve security, prevent fraud, enforce policies, and comply with legal or regulatory requirements.
• Develop new features, run analytics, conduct aggregated reporting, and understand how the Platform is used.
• Send essential notifications (service updates, policy changes, transactional emails). Optional marketing will only be sent with your explicit consent, and you may withdraw it at any time.

4. Cookies and tracking technologies

We use cookies, local storage, pixels, and similar tools to keep you signed in, remember preferences, analyze traffic, and measure campaign effectiveness. Third parties (analytics, ad partners, payment providers) may also set cookies. You can manage cookies through your browser settings, but disabling them may affect some features.

5. How we share information

We do not sell personal data. We only share information in the following cases:

• Service delivery – with instructors, private tutors, mediators, or collaborators involved in fulfilling your requests, subject to confidentiality obligations.
• Payment and financial partners – with processors, banks, compliance providers, fraud prevention tools, and auditing services.
• Business operations – with vendors that host infrastructure, provide communications, analytics, customer support, file storage, or security services.
• Legal requirements – when required by applicable law, court order, or to protect rights, property, safety, or prevent fraud.
• Corporate events – if we undertake a merger, acquisition, restructuring, or asset sale, we will ensure equivalent safeguards and notify affected users.

6. International data transfers

Your data may be stored or processed in jurisdictions outside your country. We implement safeguards such as contractual clauses, due diligence, and access controls to protect data in line with applicable regulations.

7. Data retention

We keep personal data for as long as necessary to operate the Platform, comply with legal obligations, resolve disputes, and enforce agreements. After retention periods expire, we delete or anonymize data. You may request deletion; some records (billing, legal logs) may remain where required by law.

8. Your rights and choices

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request corrections, updates, or deletions.
• Restrict or object to certain processing activities.
• Withdraw consent for optional communications or marketing.
• Receive a copy of your data in a portable format.
• Lodge a complaint with a supervisory authority.

You can make these requests through your account settings or by contacting info@mogtahid.com. We may verify your identity before fulfilling requests.

9. Security measures

We implement technical, organizational, and administrative measures to protect data, including encryption, access controls, logging, backups, and staff training. No system is 100% secure, but we continuously monitor for vulnerabilities and respond to incidents promptly.

10. Children’s privacy

The Platform is designed for users aged 18+ unless a parent or guardian provides verifiable consent for educational supervision. If we learn that we collected data from a minor without consent, we will delete it and disable the account.

11. Third-party links and integrations

Our Platform may contain links or integrations with services that we do not control. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing data or completing transactions.

12. Policy updates

We may update this policy to reflect changes in laws, technologies, or our services. We will notify you of material changes via email or in-product alerts. Continued use after updates constitutes acceptance of the revised policy.

13. Contact us

If you have questions or concerns about this policy or how we handle personal data, reach us at:

• Email: info@mogtahid.com
• Support Center: https://mujtahid.sa/
• Mailing address: Riyadh, Kingdom of Saudi Arabia