How student payments are protected

1. Secure checkout: The student sees the total amount, platform fee, and expected delivery milestones before confirming.
2. Escrow wallet: The payment is reserved inside the platform's safeguarded wallet until the private tutor submits deliverables.
3. Milestone acceptance: Students approve each milestone. Funds are only released when approval is submitted or when mediation confirms completion.
4. Automated notifications: Email and in-app alerts document every update so all parties have a dated trail.
5. Refund lane: If the private tutor cannot deliver or the brief changes, the system routes the payment to the refund team with timestamps and evidence.

Guarantees for private tutors & mediators

• Verified requests: Large service requests are screened by platform moderators to ensure seriousness and funding availability.
• Dispute mediation: Dedicated case managers step in when a conflict is raised, protecting the private tutor's work and the student's objectives.
• Time-stamped deliverables: Files, meeting notes, and chat logs are retained so the private tutor's effort is provable.
• Mediator dashboards: Mediators see budget allocations, progress percentage, and handover notes, enabling smooth collaboration with offices and agencies.

How service fees are calculated

The platform fee covers secure payment handling, dedicated support, and compliance operations. The exact percentage or fixed amount appears before confirmation and is visible on the invoice. As a guideline:

• Student payments: Only the agreed course/service price plus VAT (when applicable) is charged. No hidden surcharges are added after checkout.
• Private tutor revenue share: Private tutors receive the net amount after deducting the platform fee and any agreed mediator share. The calculation is available inside the payout summary.
• Mediator commission: When a mediator or office participates, their commission is defined in the assignment agreement and is deducted automatically when funds are released.

You can download the detailed receipt for every transaction from the wallet dashboard.

Privacy and data safeguards

• All conversations happen in encrypted rooms that are only accessible to invited parties.
• Documents are stored in Saudi data centers with role-based access and automatic expiry rules.
• Students, private tutors, and mediators can request redaction of sensitive data after a project closes.
• Audit trails align with the Privacy Policy and Terms of Use to ensure regulatory readiness.

Dispute resolution & refunds

1. Create a dispute ticket: Either party can submit a dispute with evidence (files, chat excerpts, milestone notes).
2. Mediation review: A specialist reviews the case within 24–48 business hours and may arrange a joint session.
3. Outcome & settlement: When a settlement is reached, funds are released appropriately and a written summary is stored in the project history.
4. Escalation: If no agreement is reached, the platform follows the Terms of Use for arbitration or further legal escalation.