Subscription Points System
Learn how points work in your plan and how to use them optimally
💡 What are Points?
Points are usage units in your subscription. When you subscribe to any plan, you receive a point balance allocated to each plan feature.
Key Facts About Points:
- ✅ Points come with your plan: When you subscribe, you get a specific point balance for each feature
- ✅ Each feature has separate points: AI question points are separate from tutor question points
- ✅ Decrease with usage: Each time you use a feature, points are deducted from your balance
- ✅ Points validity: Points are valid throughout the subscription period (usually 30 days)
- ⚠️ No point rollover: When your plan expires, remaining points don't transfer to the new plan
Example:
If you subscribe to the Basic Plan and receive 30 AI questions:
- 📊 Initial balance: 30 points for AI questions
- ➖ After sending 5 questions: 25 points remaining
- ➖ After sending 15 more questions: 10 points remaining
- ⚠️ When reaching 0 points: You can't send more AI questions until you renew or upgrade
🎯 How to Use Points?
Each feature in your plan consumes a specific number of points when used:
Point Consumption per Feature:
| Feature | Points Consumed | When Consumed? |
|---|
💡 Tips for Smart Point Usage:
1️⃣ Use AI for Quick Questions
AI questions are instant. Use them for direct questions and quick verifications.
2️⃣ Save Tutor Points for Complex Questions
Tutor points are more limited. Use them for questions needing specialized opinion or deep explanations.
3️⃣ Track Your Balance Regularly
Check your point balance from the dashboard to plan your usage better.
4️⃣ Prioritize Your Usage
If your balance is running low, use points for the features most important to you.
📊 How to Track Your Point Balance?
1. From Dashboard
- Go to "My Account" → "Subscription"
- You'll find a detailed view of each feature and its remaining points
- Balance updates immediately after each use
2. Automatic Notifications
The system sends you notifications when:
- 🔔 You reach 25% of your balance (early warning)
- 🔔 You reach 10% of your balance (urgent warning)
- 🔔 Your balance runs out completely
3. When Using Features
Each time you use a feature, you see:
- Points consumed
- Remaining balance
- Estimated remaining usages
⚠️ What Happens When Points Run Out?
Scenario 1: One Feature Runs Out
If points for a specific feature run out (e.g., AI questions):
- ❌ You can't use this feature until subscription renewal
- ✅ Other features remain available according to their balance
- 💡 You can use alternatives (e.g., tutor questions instead of AI)
Scenario 2: All Points Run Out
If you consume all plan points:
- ⏳ Wait until monthly subscription renewal
- ⬆️ Upgrade to a higher plan immediately (get new plan points)
- 📞 Contact support for additional options
Scenario 3: Plan About to Expire
If you have remaining points and plan is about to renew:
- ⚠️ Remaining points will disappear upon renewal
- 💡 Use remaining points before renewal for maximum benefit
- 🔄 Renewal gives you a fresh full point balance
💎 Need More Points?
If you find yourself running out of points quickly, your current plan might be smaller than your needs.
Benefits of Upgrading:
- ✅ More points for all features
- ✅ Unlimited additional features in some plans
- ✅ Priority response from tutors
- ✅ Access to exclusive content
❓ Frequently Asked Questions
Can I purchase additional points?
Currently, points are only available within plans. You can upgrade to a higher plan for more points.
Can I transfer points to another student?
No, points are tied to your personal subscription and cannot be transferred.
What happens to points when I cancel subscription?
Upon cancellation, points remain available until the end of the paid period. After that, they expire.
Can unused points be refunded?
Points are part of the plan value and not refundable in cash. But you can use them throughout the subscription period.
Are free plan points different from paid plans?
Yes, paid plans come with larger point balances and unlimited usage for some features.
How do I know my remaining points?
From Dashboard → My Account → Subscription, you'll find a detailed view of each balance.
Ready to Make the Most of Your Points?
Choose the right plan and enjoy access to all platform features
