Delegated Messaging
As an intermediary on Mujtahid Ofoq, you can communicate with clients in various ways. This guide explains how delegated messaging works, how you control your appearance to clients, and how everyone's privacy is maintained.
How Do You Appear to Clients?
The task owner (tutor) sets how you'll appear to clients when creating the delegation. There are four modes:
Send as Owner
Most CommonYour messages appear to clients as if they're from the original tutor. The client doesn't know you exist.
Real Name
Full TransparencyYou appear to the client with your real name. Everyone knows each other's identity.
Using an Alias
ProfessionalYou appear to the client with an alternative name chosen by the owner, like "Project Assistant".
Completely Hidden
Maximum PrivacyYou don't appear in the participants list. Your messages appear from the owner.
Supported Message Types
Text Message
Regular communication
Files
Documents & attachments
Progress Update
Report work stages
Work Submission
Send final deliverables
Practical Scenarios
1 Working with Full Privacy
Settings:
- Send as Owner: Enabled
- Visible to Client: Disabled
Result:
- • Client sees all messages from the owner
- • Client doesn't know an intermediary exists
- • Owner sees who sent each message
2 Transparent Team Work
Settings:
- Send as Owner: Disabled
- Visible to Client: Enabled
- Show Real Name: Enabled
Result:
- • Client sees your real name
- • You see the client's real name
- • Transparent conversation between all parties
3 Mutual Privacy
Settings:
- Visible to Client: Enabled
- Use Alias: "Project Assistant"
- Hide Client Identity: Enabled
Result:
- • Client sees you as "Project Assistant"
- • You see the client as "Client"
- • Neither party knows the other's real identity
Conversation Notifications
You receive notifications when activity occurs in delegated conversations:
Message from Client
Received when the client sends a new message in the delegated conversation.
Work Approval
Received when the client approves the submitted work.
Revision Request
Received when the client requests changes to the work.
Dispute Opened
Received when the client opens a dispute that needs your response.
How Is Your Message Processed?
You Write Your Message
Write the text and add files if desired
Permission Verification
System verifies you have permission to send
Identity Resolution
System determines how you'll appear to the client (as owner, your name, or alias)
Sending & Notifications
Message is sent and owner/client are notified according to settings
Tips for Effective Communication
Know Your Appearance Mode
Before sending any message, understand how you'll appear to the client. This helps you phrase messages appropriately.
Don't Reveal Your Identity
If you're working in hidden or alias mode, don't mention your real name in messages to maintain privacy.
Document Progress Updates
Use progress update messages to keep the client and owner informed about work stages.
Respond Quickly
Quick responses to client messages improve their experience and build trust with the owner.
